Shipping Policy

At Veltara, we're committed to getting your order to you as quickly and safely as possible. Below you'll find everything you need to know about our shipping process.

Order Processing

All orders are processed within 1–2 business days after your purchase is confirmed.

Orders are processed Monday through Friday, excluding weekends and public holidays. Once your order has been shipped, you'll receive a confirmation email with tracking information.

Shipping Times

We proudly ship to customers worldwide.

Estimated Delivery Times

United States: 7–12 business days
International Orders: 7–12 business days (delivery times may vary depending on destination and customs processing)

Please note that delivery estimates are not guaranteed and may occasionally be affected by factors outside of our control, including carrier delays, weather conditions, customs inspections, or peak holiday periods.

Shipping Costs

Shipping rates are calculated at checkout based on your location and the products in your order.

From time to time, we may offer free shipping promotions on qualifying orders.

Order Tracking

Once your order has been shipped, you'll receive an email containing your tracking number so you can monitor your package throughout its journey.

Please allow 24–48 hours for tracking information to become active after your order has been dispatched.

Multiple Shipments

To ensure the fastest delivery possible, products may ship separately from different warehouse locations. If your order arrives in multiple packages, don't worry—your remaining items are on their way.

Customs & Import Duties

International orders may be subject to customs duties, taxes, or import fees imposed by your country's customs authority. These charges, if applicable, are the responsibility of the customer.

Incorrect Shipping Information

Please ensure your shipping address is accurate before completing your purchase. We are not responsible for delays or lost packages resulting from incorrect or incomplete shipping information provided during checkout.

If you notice an error, please contact us as soon as possible. We'll do our best to update your order before it ships.

Lost, Delayed, or Damaged Packages

If your package appears to be lost, significantly delayed, or arrives damaged, please contact our customer support team within 7 days of the expected delivery date. We'll work with the shipping carrier to help resolve the issue as quickly as possible.